This policy applies to the one-time purchase of Tapquence Pro. Your 7-day free trial is separate from the refund period and never creates an automatic charge.
Effective date: October 13, 2026
1. Full refund within 14 days
You may request a full refund within 14 calendar days of your one-time Pro purchase. This applies even if you have downloaded, activated or used Tapquence. You do not need to complete the free trial before purchasing or explain why you changed your mind.
2. How to request a refund
Email billing@tapquence.com with your purchase email address and Paddle transaction or receipt reference. You can also request a refund through the support link in your Paddle receipt or at https://paddle.net. Do not send full payment-card details, passwords or activation codes.
3. Processing your refund
Paddle is our authorised reseller and merchant of record and processes refunds for Paddle purchases. Refunds are returned to the original payment method where possible. Paddle normally processes eligible refunds within 14 days of approval; statutory withdrawal refunds follow the applicable legal deadline. Your bank or payment provider may take additional time to display the credit.
4. What happens to your licence
After a full refund, the refunded purchase no longer provides Pro access. You may keep using any free features or remaining trial access for which your account is eligible. Your locally stored Macros are not deleted by a refund.
5. Technical problems and later requests
For technical help, contact support@tapquence.com. After the 14-day money-back period, contact us if Tapquence is faulty, materially different from its description or your purchase was duplicated or charged incorrectly. We review these requests under applicable law and Paddle’s transaction rules. The 14-day period does not limit your rights for defective digital content.
6. Your legal rights
Nothing in this policy limits mandatory consumer rights, including rights to withdrawal, remedies for faulty digital content and lawful payment disputes. Where law provides greater protection, it applies. Our 14-day money-back offer remains available even where consent to immediate digital delivery affects a statutory withdrawal right.
7. Related policies and contact
Read our Terms of Use and Privacy Policy for licence and data-processing information. Paddle’s Buyer Terms and Refund Policy apply to transactions made through Paddle. The policy shown when you purchase applies to that purchase. For refund questions, email billing@tapquence.com.
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